Junior IT Service Manager / IT Service Manager for energy sector, Espoo

About the role

In this role, you will work closely with a Senior Manager while collaborating with a team of specialists to ensure system reliability. You will gain hands-on experience and take ownership of daily operational processes for a critical SaaS-based Customer Information System (CIS). This position offers an ideal stepping stone for anyone looking to build a successful career in IT service management.

You are offered

• Gain valuable, practical experience managing operations for a large-scale enterprise Customer Information System.
• Take real ownership of critical processes like release management, access control, and stakeholder communication.
• Enjoy modern working methods, competitive benefits, and a balance of team collaboration and independent work.

Work tasks

While the exact day-to-day duties will be shaped around your personal strengths and prior background, your main responsibilities will cover:

• Incident & Performance Monitoring: Support major and critical incident communications, monitor overall service performance, and ensure open issues and operational tickets progress smoothly.
• Release & Stakeholder Communication: Keep business stakeholders, internal IT teams, and vendors aligned through clear updates, service announcements, and release notes.
• Cross-Team & Vendor Coordination: Drive daily operational activities, facilitate testing, and coordinate tasks between internal specialists and external service providers.
• Service Management & Documentation: Maintain accurate IT service documentation in Confluence, support audit and compliance checks, and assist the Senior Manager with ad-hoc coordination tasks.

We are looking for

• Relevant higher education degree (e.g., Business Information Technology, Computer Science, Industrial Engineering, or similar).
• Previous practical experience in IT or software environments—such as hands-on project experience, acting as a Key User, or serving as a Scrum Master.
• Basic understanding of IT service management (ITSM) concepts and SaaS operational models.
• Strong organizational, problem-solving, and communication skills in English.

It is meritorious if you have

• Good knowledge of Finnish

To succeed in the role, your personal skills are:

• Trustful
• Social
• Orderly
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.